Iso 9001 certification

ISO 9001 certification is an international quality management standard for organisations operating in any business sector, internationally recognized as a quality management system of any organization that wants to adapt to the need for continuous improvement of business process management, this as means to achieve the goals that the company aims at, and at the same time as a means to improve customer satisfaction and consequently its loyalty.

ISO 9001 is a voluntary certification based on eight quality management principles:

• Customer focus
• Leadership
• Involvment of people
• Process approach
• Sistem approach to management
• Continuous improvement
• Factual approach to decision making
• Mutually beneficial supplier relationships

Every business is free to choose which and how many improvement objectives it wants to pursue, also on the basis of its financial means and the level of technology achieved.